The company respects each individual’s right to personal privacy.
We only collect personal information when you knowingly provide it. If requested, we can advise:
• what Information we collect and hold about you and why we collect such information;
• how information is used by us and the organisations that the information would usually be disclosed to
• if the law requires the collection of such information
• the consequences, if any, of you not disclosing such information
• how you can access such information
• how you can correct such information if it is not correct.
How we collect personal information
We collect personal information by email and through our website contact forms; in person, over the telephone or by written correspondence; on hard copy forms (including booking forms, competition entry forms and surveys); electronic systems such as mobile phone, tablet or GPS navigation applications; through security surveillance cameras; and through global positioning system vehicle tracking and diagnostics (telematics) and other electronic tools to monitor the current and previous locations, usage, speed and distances travelled
Collection of personal information
The company does not collect personal information unless it is necessary for us to carry out the functions and activities of our business. We only collect such information by lawful and fair means. You may provide us with personal information about yourself or others each time you contact us by fax, letter, e-mail or web enquiry form. We need to use this information to provide you with our products and/or services. This information will be used and managed as follows:
Disclosure of personal information and marketing
We will use and disclose your personal information for the primary purposes of our business as a hirer/ renter or retailer. In addition we may use such information to market products and services offered by the company unless you have indicated that you do not wish to receive such marketing offers or material. Such a request can be made to the company. In this case we will only use the personal information provided for the sole purpose of providing the service you have requested.
Information provided within our Enquiry page and/or Customer Satisfaction survey may be used for business operational, marketing and statistical purposes unless you have indicated that you do not wish information provided to be used. Such a request can be made to the company.
The company may utilise the services of contractors from time to time for the purposes of undertaking the products and services provided by us. Your personal information will be provided to these businesses for the purposes of enabling our products and services to be provided to you.
The company will disclose your personal information if disclosure is required or authorised under Australian law or a court/tribunal; or we reasonably believe that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
Security and access of personal information
Ensuring accuracy of the personal information we hold
We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete. To assist us to do this, please provide us with the correct information at the point of collection. This can be done when providing your information by fax letter, e-mail or web enquiry.
When you visit the crikeycamperhire.com.au site to read, browse or download information, our system may record your IP address, date and time of your visit, the pages viewed and any information downloaded. Your personal information is not collected and you cannot be identified from this process. This information is collected for statistical purposes only and enables us to monitor the online service and information we provide.
Privacy Complaint Process