Cancellation Policy
We understand plans can change unexpectedly. To cancel your booking, please notify us in writing as soon as possible. However, please keep in mind that the closer your cancellation is to the hire day, the higher the cancellation cost will be. This is because it becomes harder for us to find a replacement booking.
Our standard Terms & Conditions regarding cancellations are as follows:
10.1 Bookings may be cancelled or postponed by the Hirer giving not less than 90 day’s notice in writing to the Company prior to the commencement of the Hire Period, in which case the Hirer shall be entitled to a full refund of any amounts already paid by the Hirer to the Company (including, but not limited to, the Deposit) less an administration fee of $90 (or such greater amount as is determined by the Company from time to time). Should the booking be postponed giving not less than 90 days notice, the hire rate will revert to the hire rate and any associated minimum hire period, fees and charges applicable for the hire period selected.
10.2 If the Hirer cancels a booking, either wholly or in part, but fails to give notice of such cancellation in accordance with clause 10.1, the Company shall apply a cancellation charge, calculated as a percentage of the total rental contract. The cancelation charge is applied in accordance with the following table:
10.3 If the Hirer wishes to postpone a booking, but fails to give notice in accordance with clause 10.1, the Company shall not be obliged to refund the Deposit or any other amount paid by the Hirer under the Hire Agreement.
