Cancellation Policy

 

Our standard terms & conditions regarding cancellations are as follows:

10. Cancellations

10.1 Bookings may be cancelled or postponed by the Hirer giving not less than 90 day’s notice in writing to the Company prior to the commencement of the Hire Period, in which case the Hirer shall be entitled to a full refund of any amounts already paid by the Hirer to the Company (including, but not limited to, the Deposit) less an administration fee of $90 (or such greater amount as is determined by the Company from time to time). Should the booking be postponed giving not less than 90 days notice, the hire rate will revert to the hire rate and any associated minimum hire period, fees and charges applicable for the hire period selected.

10.2 If the Hirer cancels a booking, either wholly or in part, but fails to give notice of such cancellation in accordance with clause 10.1, the Company shall apply a cancellation charge, calculated as a percentage of the total rental contract. The Cancelation charge is applied in accordance with the following table:

If you cancel the following fees will apply:

90+ days prior to pick up

$90 cancellation fee

89 to 60 days prior to pickup

10% of hire

59 to 29 days prior to pickup

50% of hire

Less than 28 days of pick-up

100% of hire

No-show on day of pick-up

100% of hire

10.3 If the Hirer wishes to postpone a booking, but fails to give notice in accordance with clause 10.1, the Company shall not be obliged to refund the Deposit or any other amount paid by the Hirer under the Hire Agreement.