Starting with a positive - the business model is terrific. The ability to hire a 4WD with camping gear and drive any combination of Perth, Broome and Darwin is unique and opens up fantastic opportunities for those that can afford it. There are a few watchouts, particularly for the less experienced with this style of travel and equipment. The first massive watchout is insurance (mentioned by other reviewers, but I can update the numbers). Unlike most hire car firms that I have dealt with, if you don't take out their insurance ($75 a day as at April 2022 for Prado + camper)...Crikey don't just take a credit card imprint for a "bond", they actually take the money off your credit card, which for me would have been $8000 taken straight off my holiday funding. I took the $75 a day option. Be prepared for that discussion. In terms of dealing with Crikey, the overall experience of my hire was negative. What you will get when you collect the car is a 2 hour run down of how everything works in the camper and vehicle (including electronics, batteries, UHF radio, erecting the camper, kitchen set up, gas, fridge, what to do in the event of getting bogged etc). This is a lot to take in and NONE of it is documented. You have to pay very close attention to this but in my view it is simply too much information to be undocumented. Experienced users of this mode of travel may not be daunted, but others take notes, photos whatever...because (and as I learnt the hard way)...despite what they say, if you call the 1300 number for help, there is no guarantee they will answer. We had a major windscreen crack and needed their urgent advice. There was no one taking calls and eventually they responded to our text the next day. In the mean time, we had to make a call whether to buy a replacement windscreen ($1300) or wait and disrupt our holiday plans as the vehicle was not safe to drive, we had commitments to get to further up the road etc. Crikey ultimately said they would pay us back, but not immediately. They connected reimbursement to the process of the vehicle being returned and everything being checked off which would take "5 days". In my view, these are two separate issues, but the owner, Andrew, was adamant. Crikey never offered an apology or explanation for leaving us high and dry. They were more prompt on a separate occasion when the cruise control failed in the Prado. That was done well but cost us half a day as the car was required to be left at a workshop. Windscreen repair + cruise control fix equals a day of lost time so it was bewildering when Andrew suggested we should have spoken to them about the water pump in the camper not working as we could also have had that repaired, meaning more lost time. Fact is, they can't have inspected the camper prior to checking it out. The water pump didn't work, the rear mozzie zipper was broken, broken utensils and other smaller issues all of which pointed to an absence of inspection and quality control on the camper. Here they were lax but when it comes to enforcing their hiring policy, anything but lax. I asked to split the camper and car for 4 days at the end of the hire period as I didn't need it. No was the answer. OK, I asked to return them both early. No as I was 2 days inside the 30 day period. Alright then, understood. Policy is policy. Then we get a camper with defects and two major issues with the car one of which was poorly handled (atrocious more like). Crikey, if you're going to talk tough on policy which is all about protecting your interests, how about doing a better job looking after your customers once they are out on the road with your equipment? Hiring from you isn't cheap, so how about you don't leave the phones unmanned? And for crikey's sake, provide some documents on how it all works